Vocational School

Sonay SEL

Yasemin HALEFOĞLU

VM Medikalpark Mersin Hospital – Deputy General Manager

Özlem KÜLTÜR

Sultan ERYILMAZ

Nurse – First Aid Instructor

Tuğba BALOĞLU

Adana Medline Hospital – Human Resources Manager

Program Description

Name of Qualification Type

Associate Degree in Medical Documentation and Secretarial Program

Awarding Institution

Çağ University

Orientation

Academic

Turkish Qualifications Database Level

5

Credits

120

Program Duriation

2

Program Language

Turkish

Head of Program

Instructor Hilal EKİM

hilalekim@cag.edu.tr

Tel:  +90 324 6514800
Fax: +90 324 6514811

Program Erasmus Coordinator

Asst.Prof.Dr.Dilara DEMİREZ

dilarademirez@cag.edu.tr

Tel:  +90 324 6514800
Fax: +90 324 6514811

Profile of Program

The Medical Documentation and Secretarial Program aims to train intermediate staff in the administrative services of health institutions and organizations in the light of contemporary and universal values. Therefore, this program aims to train health personnel who can collect, organize, archive and provide service for medical documents formed in health institutions in accordance with scientific rules, and who can carry out contemporary secretarial services in clinics, polyclinics and offices.

Educational Atmosphere

Education and training are carried out in a formal manner. Due to the sufficient technological possibilities, distance education is also partially implemented. In addition, practical training is provided through units such as research centers etc. within the University.

Program Outputs (Qualifications)

A student who completes the program;

PO-1. Contributes to projects and activities with a sense of social responsibility by following developments in science and technology with the awareness of lifelong learning and constantly renews himself/herself.

PO-2. Takes part in the team to solve complex and unforeseen problems encountered in applications related to the field of health services and acts in accordance with organizational communication, management and organization, quality management and processes and assumes individual responsibility when necessary.

PO-3. Understands the importance of documents by comprehending the historical development of medical documents and focuses on problem solving

PO-4. Knows the terms and concepts related to medical terminology, disease information and first aid practices required by the field and uses the concepts without error.

PO-5. Prepares and presents statistical data for health records. Provides resources for public health studies.

PO-6. Understands the content and importance of the patient file and organizes the patient file in accordance with archive rules.

PO-7. Conducts internal and external correspondence, classifies, files and organizes documents, and carries out archive operations according to filing techniques.

PO-8. Effectively uses basic computer programs, relevant technologies and office devices required for professional practices and performs hospital automation operations related to medical documentation processes

PO-9. Recognizes institutions and organizations within the health system, acts in accordance with the laws, regulations and legislation regarding duties, rights and responsibilities as an individual working in the field of Medical Documentation and Secretariat

PO-10. Is aware of professional responsibilities and uses them in the work environment (keeping patient information confidential, keeping files in order, preserving medical documents, communicating politely with patients and their relatives, assisting healthcare professionals in medical research, etc.).

Key Competences

- Literacy competence

- Foreign language competence

- Mathematical competence and competence in science, technology and engineering

- Digital competence

- Personal, social and learning to learn competence

- Citizenship competence

- Entrepreneurship competence

- Cultural awareness and expressive competence

Measurement and Evaluation Methods

Measurement and evaluation methods; types of exams and their contribution to course success grades, Çağ University Associate and Undergraduate Education and Examination Regulations and Senate decisions are determined.

Different methods such as homework, graduation projects, internships, midterm exams and final exams are used in measurement and evaluation.

In the evaluation of student success, letter and/or number based grading systems are used.

Quality Assurance

To monitor the quality of higher education programs;

- CoHE is responsible for planning, organizing, managing and supervising the education and training and other activities carried out in higher education institutions.

- "University Monitoring and Evaluation Reports" of higher education institutions prepared every year within the framework of criteria determined by CoHE are published. Reports containing quantitative and qualitative evaluations of higher education institutions prepared according to these reports are also shared with the public by CoHE

- The “Foundation Higher Education Institutions Report” is published each year by the CoHE, which includes academic, administrative and financial data on foundation higher education institutions. These reports, which include quantitative and qualitative evaluations of foundation higher education institutions, are shared with the public by the CoHE 

The quality assurance of the court clerical services Associate Degree Program is provided as follows:

CoHE determines the minimum standards and criteria required for opening associate and undergraduate programs in higher education institutions.

The curriculum of associate and undergraduate programs in higher education institutions and the learning outcomes that each program will provide to students are determined by the Çağ University Senate in accordance with the basic principles determined by the CoHE on these issues.

Measurement-Evaluation:

The measurement and evaluation of the learning outcomes that the Program will provide to the student is carried out according to the Çağ University Associate and Undergraduate Education and Examination Regulation, which was prepared in accordance with the basic principles determined by the CoHE on these issues.

Certification:

Students enrolled in the Program receive an associate degree/undergraduate diploma when they successfully complete the course credits and other obligations determined by higher education institutions.

Self-Assessment and External Assessment:

In the context of continuous monitoring, Çağ University enters the “Internal Institutional Evaluation Reports” of the previous year into the Information System prepared by the Turkish Higher Education Quality Council (YÖKAK) at the beginning of each year. YÖKAK shares the “Institutional Feedback Report” prepared by YÖKAK regarding the external evaluation of higher education institutions with the public. In addition, accreditation decisions given by accreditation institutions authorized or recognized by YÖKAK also show that the quality assurance of the qualifications of the programs is provided. YÖKAK carries out regular review activities regarding the qualifications determined in accordance with the legislation.

Enrolling Requirements

To be placed in Çağ University Medical Documentation and Secretarial Program as a result of the central exam conducted by ÖSYM.

Conditions for Qualification

The graduation requirements for the Medical Documentation and Secretarial Program are specified in the Çağ University Associate and Undergraduate Education and Examination Regulation. Accordingly, students can graduate if they pass all courses in the curriculum with a minimum letter grade of DD and achieve a GPA of at least 2.00 out of 4.00.

Further Advantages

Students who graduated from the Medical Documentation and Secretarial Associate Degree Program can apply to undergraduate programs based on the results of the Vertical Transfer Exam conducted by ÖSYM.

Legal Basis for Qualification

1. Code of  Higher Education, No. 2547

2. Çağ University Associate and Undergraduate Education and Examination Regulations

3. Regulation on Higher Education Quality Assurance and Higher Education Quality Council

Website for Accessing Qualifications

COURSE CODE AND TİTLE

TDS-102 – Medical Documentation

COURSE OBJECTİVE

The aim of this course is to introduce the concepts of information, documents, and medical documentation, and to provide knowledge about the importance and confidentiality of patient files.

ECTS / CREDİT

6 ECTS/3 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Fall Semester / 1st Semester

COURSE CONTENT

This course covers the preparation, organization, storage, and archiving processes of patient files, medical records, and other healthcare documents used in healthcare institutions in accordance with scientific and legal standards. It addresses the content and organization of patient files, classification of documents, archiving methods, data security, and principles of patient confidentiality. In addition, it explores documentation in digital environments, electronic health record systems, and the impact of modern information technologies on documentation processes. By the end of the course, students will have the knowledge and skills to perform accurate and organized document management in healthcare institutions.

COURSE CODE AND TİTLE

SAG-103 – Medical Terminology

COURSE OBJECTİVE

The aim of this course is to teach medical terms, including an introduction to roots, prefixes, suffixes, general use of singular and plural forms, diminutives, general disease terms, and terminology related to the musculoskeletal system, respiratory system, circulatory system, urogenital system, nervous system, endocrine system, blood and blood-forming organs, as well as terms related to the eyes, ears, and skin. The course also covers anatomical, diagnostic, symptomatic, and surgical terminology.

ECTS / CREDİT

7 ECTS / 3 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Fall Semester / 1st Semester

COURSE CONTENT

This course teaches the origins, structure, and meanings of terms used in medical language. It enables students to correctly read and write basic terms related to body systems, as well as concepts related to diseases and treatments, and to use them effectively in professional communication..

COURSE CODE AND TİTLE

TRK-103 – Turkish I

COURSE OBJECTİVE

The aim of this course is to develop students’ written and oral expression skills and to teach the sound, structure, and sentence characteristics of the Turkish language.

ECTS / CREDİT

3 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Online / Compulsory / Fall Semester / 1st Semester

COURSE CONTENT

This course covers phonetics, word types, sentence structures, spelling rules, and punctuation, with the goal of enabling students to use the language accurately, effectively, and in accordance with grammatical rules.

COURSE CODE AND TİTLE

ING-105 – English Language Skills I

COURSE OBJECTİVE

The aim of this course is to develop students’ basic English reading, writing, listening, and speaking skills.

ECTS / CREDİT

6 ECTS / 3 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Fall Semester / 1st Semester

COURSE CONTENT

This course covers daily expressions, simple grammar structures, basic vocabulary, and short dialogues to help students acquire the ability to use English in everyday life and professional settings.

COURSE CODE AND TİTLE

TBT-105 – Basic Information Technologies and Keyboard Skills

COURSE OBJECTİVE

The aim of this course is to enable students to become proficient in computer use, effectively utilize basic office software, and develop ten-finger keyboard typing skills.

ECTS / CREDİT

6 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Fall Semester / 1st Semester

COURSE CONTENT

This course covers computer hardware and software fundamentals, file management, word processing and spreadsheet applications, as well as keyboard speed and accuracy training.

COURSE CODE AND TİTLE

MAT-117 – Biostatistics

COURSE OBJECTİVE

The aim of this course is to provide students with the ability to correctly collect, classify, analyze, and interpret health-related data. By taking this course, students will be able to organize patient records and health statistics in accordance with scientific methods, create tables and charts, understand basic statistical methods used in research, and contribute to decision-making and reporting processes in healthcare institutions.

ECTS / CREDİT

5 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Online / Compulsory / Fall Semester / 1st Semester

COURSE CONTENT

The course begins with the definition and importance of statistics and its role in the health field. It covers data collection methods, data classification, frequency tables, graphical representations, measures of central tendency (mean, median, mode), and measures of dispersion (variance, standard deviation). In addition, the course addresses the reporting and interpretation of health data and the application of statistical information in decision-making processes, supported by practical examples.

COURSE CODE AND TİTLE

TRK-104 – Turkish II

COURSE OBJECTİVE

In addition to developing students’ written and oral expression skills, the aim of this course is to teach paragraph formation, official correspondence, and composition writing.

ECTS / CREDİT

3 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Online / Compulsory / Spring Semester / 2nd Semester

COURSE CONTENT

This course continues to develop students’ written and oral expression skills and covers topics such as paragraph formation, composition writing, official correspondence, and report preparation. The course also emphasizes oral expression techniques, effective presentation skills, and self-expression abilities.

COURSE CODE AND TİTLE

ING-106 – English Language Skills II

COURSE OBJECTİVE

As a continuation of ING-105, this course aims to enable students to understand sentences and frequently used expressions related to topics of greatest interest to them.

ECTS / CREDİT

6 ECTS / 3 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Spring Semester / 2nd Semester

COURSE CONTENT

The course covers grammar structures such as different tenses, modal verbs, and conjunctions. Through reading texts, engaging in dialogues, and writing exercises, students are supported in using English more fluently in daily life and professional communication.

COURSE CODE AND TİTLE

TDS-106 – Public Health

COURSE OBJECTİVE

The Public Health course aims to provide knowledge and skills for protecting and improving the health status of communities, preventing diseases, and planning and managing health services.

ECTS / CREDİT

8 ECTS / 3 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Spring Semester / 2nd Semester

COURSE CONTENT

The course covers factors affecting community health, epidemiology, prevention of infectious and chronic diseases, health education, environmental health, nutrition, family and child health, and preventive medicine practices.

COURSE CODE AND TİTLE

TDS-108 – Pathophysiology (Diseases Knowledge)

COURSE OBJECTİVE

The aim of this course is to enable students to understand the causes, symptoms, diagnosis, and treatment methods of various diseases, and to acquire the skills to perform accurate and effective practices in healthcare services.

ECTS / CREDİT

7 ECTS / 3 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Spring Semester / 2nd Semester

COURSE CONTENT

The course covers topics such as infectious diseases, chronic diseases, genetic and metabolic disorders, and diseases of the cardiovascular, respiratory, digestive, and nervous systems. It provides students with the knowledge to understand the causes, symptoms, diagnosis, and treatment of diseases, enabling them to carry out conscious and effective practices in healthcare settings.

COURSE CODE AND TİTLE

IYU-116 – First Aid and Practices

COURSE OBJECTİVE

The aim of this course is to teach students how to perform initial intervention methods in cases of accidents, injuries, shock, poisoning, or the need for basic life support.

ECTS / CREDİT

6 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Spring Semester / 2nd Semester

COURSE CONTENT

The course teaches the basic principles of life-saving interventions in emergency situations. It covers practical skills for basic life support, bleeding control, management of fractures and dislocations, and first aid procedures for burns, poisoning, and fainting.

COURSE CODE AND TİTLE

HUK-203 – Introduction to Law

COURSE OBJECTİVE

The aim of this course is to provide students with an understanding of the basic concepts of the legal system, branches of law, and its functioning, enabling them to make informed and correct decisions based on legal knowledge.

ECTS / CREDİT

5 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Online / Compulsory / Spring Semester / 3rd Semester

COURSE CONTENT

The course covers the definition of law, its sources, fundamental principles, branches of law, rights and responsibilities, and the legal structure of the state. It equips students with practical knowledge on understanding legal concepts, comprehending the legal system, and developing approaches to legal situations they may encounter in daily life.

COURSE CODE AND TİTLE

TAR-203 – Atatürk’s Principles and History of Turkish Revolutions I

COURSE OBJECTİVE

The aim of this course is to help students understand the establishment process of the Republic of Turkey, Atatürk’s reforms and principles, and to analyze historical events to grasp the fundamental values of modern Turkey.

ECTS / CREDİT

3 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Online / Compulsory / Spring Semester / 3rd Semester

COURSE CONTENT

The course covers the late period of the Ottoman Empire, World War I and the Armistice of Mudros, the National Struggle period, the proclamation of the Republic, and Atatürk’s political, social, and cultural reforms. It aims to provide students with a historical perspective to understand Turkey’s modernization process and the reforms carried out under Atatürk’s leadership.

COURSE CODE AND TİTLE

TDS-203 – Medical Secretary Techniques

COURSE OBJECTİVE

The aim of this course is to equip students with essential secretarial skills, including effective communication in healthcare institutions, managing patient records and filing systems, and preparing medical documents accurately and systematically.

ECTS / CREDİT

6 ECTS / 3 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Spring Semester / 3rd Semester

COURSE CONTENT

The course covers patient admission and registration processes, patient file management and archiving, preparation of medical documents, appointment and telephone management, and communication and patient relations in healthcare institutions. It aims to provide students with the skills to deliver organized and effective secretarial services in healthcare settings.

COURSE CODE AND TİTLE

TDS-205 – Health Services Management

COURSE OBJECTİVE

The aim of this course is to equip students with the skills to plan, organize, direct, and supervise healthcare institutions effectively and efficiently, and to provide high-quality healthcare services by using resources appropriately.

ECTS / CREDİT

6 ECTS / 3 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Spring Semester / 3rd Semester

COURSE CONTENT

The course covers the organizational structure of healthcare institutions, principles of management and leadership, human resources management, financial management, quality and patient safety, health policies, and strategic planning. It aims to develop students’ effective management and decision-making skills in healthcare services.

COURSE CODE AND TİTLE

ING-207 – Professional English I

COURSE OBJECTİVE

The aim of this course is to enable students to learn English terms and expressions specific to their field and to develop the ability to communicate effectively and accurately in both written and oral professional contexts.

ECTS / CREDİT

6 ECTS / 3 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Spring Semester / 3rd Semester

COURSE CONTENT

The course covers learning basic English vocabulary and concepts related to the profession, professional correspondence, report preparation, communication with patients and in work environments, and practicing fundamental professional dialogues and terms. It aims to ensure that students can use English effectively and correctly in their professional fields.

COURSE CODE AND TİTLE

TDS-209 – Correspondence Techniques and Communication

COURSE OBJECTİVE

The aim of this course is to enable students to prepare business and official correspondence accurately, effectively, and clearly, to develop verbal and written communication skills, and to acquire the competence to communicate effectively in professional settings.

ECTS / CREDİT

6 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Spring Semester / 3rd Semester

COURSE CONTENT

The course covers rules of official and private correspondence, business letters, email and report writing, types of communication, effective speaking and listening techniques, body language, and professional communication skills. It aims to ensure that students can express themselves accurately, effectively, and clearly in both written and oral communication.

COURSE CODE AND TİTLE

MIY-202 – Customer Relationship Management

COURSE OBJECTİVE

The aim of this course is to equip students with the skills to ensure customer satisfaction, communicate effectively, manage complaints and requests, develop customer relationships, and establish sustainable business relations.

ECTS / CREDİT

5 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Online / Elective / Fall Semester / 4th Semester

COURSE CONTENT

The course covers customer satisfaction and loyalty, effective communication techniques, complaint and feedback management, the use of technology in customer relations, service quality, and CRM systems. It aims to help students build professional and efficient relationships with customers and enhance service quality.

COURSE CODE AND TİTLE

TAR-204 – Atatürk’s Principles and History of Turkish Revolutions II

COURSE OBJECTİVE

The aim of this course is to help students understand the political, social, and economic developments of the Republic of Turkey, the implementation of Atatürk’s principles and reforms, and the consolidation process of the Republic from a historical perspective.

ECTS / CREDİT

3 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Online / Compulsory / Fall Semester / 4th Semester

COURSE CONTENT

The course covers constitutional, educational, legal, economic, and cultural reforms carried out after the proclamation of the Republic, the transition to a multi-party system, foreign policy during Atatürk’s era, and the principles of Kemalism. It aims to provide students with a historical understanding of Turkey’s modernization process and Atatürk’s principles and reforms.

COURSE CODE AND TİTLE

ING-208 – Professional English II

COURSE OBJECTİVE

The aim of this course is to enable students to learn advanced English terms and expressions related to their professional field and to develop the ability to communicate more fluently, accurately, and effectively in both written and oral professional contexts.

ECTS / CREDİT

6 ECTS / 3 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Fall Semester / 4th Semester

COURSE CONTENT

The course covers learning advanced vocabulary and concepts in the professional field, medical and technical report writing, professional communication with patients and colleagues, and practicing professional presentations and dialogues. It aims to ensure that students can use professional English effectively, accurately, and fluently..

COURSE CODE AND TİTLE

TDS-212 – Office Management Techniques

COURSE OBJECTİVE

The aim of this course is to equip students with the skills to manage office tasks efficiently and systematically, handle documentation and filing systems, use office tools and technologies effectively, and organize professional work processes.

ECTS / CREDİT

8 ECTS / 3 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Fall Semester / 4th Semester

COURSE CONTENT

The course covers office and administrative organization, filing and archiving systems, correspondence techniques, use of office tools and technologies, meeting and appointment management, and planning of work processes. It aims to enable students to perform office tasks efficiently, systematically, and professionally.

COURSE CODE AND TİTLE

TDS-214 – Hospital Information Systems

COURSE OBJECTİVE

The aim of this course is to teach students the information management systems used in healthcare institutions and to equip them with the skills to use patient records, data management, electronic health records, and health informatics applications effectively and accurately.

ECTS / CREDİT

8 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Face-to-Face / Compulsory / Fall Semester / 4th Semester

COURSE CONTENT

The course covers electronic health records, patient tracking and registration systems, laboratory and radiology information systems, data security, health informatics applications, and hospital management software. It aims to enable students to use information systems effectively and accurately in healthcare institutions, thereby improving service quality.

COURSE CODE AND TİTLE

ISL-218 – Entrepreneurship and Leadership

COURSE OBJECTİVE

The aim of this course is to help students understand the concepts of entrepreneurship and leadership and to develop creative and innovative thinking, the ability to evaluate business opportunities, effective leadership, and team management skills.

ECTS / CREDİT

5 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Online / Elective / Fall Semester / 4th Semester

COURSE CONTENT

The course covers entrepreneurship concepts, business plan preparation, innovation and opportunity analysis, leadership styles, team management, motivation, and decision-making processes. It aims to help students develop an entrepreneurial mindset and acquire effective leadership skills to succeed in business and project environments.

COURSE CODE AND TİTLE

TDS-220 – Health Legislation

COURSE OBJECTİVE

The aim of this course is to provide students with knowledge of legal regulations, laws, and bylaws in the healthcare field, enabling them to conduct healthcare services in compliance with the law and to fulfill legal responsibilities accurately.

ECTS / CREDİT

5 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Online / Elective / Fall Semester / 4th Semester

COURSE CONTENT

The course covers laws and regulations governing healthcare services, ethical principles, patient rights, professional responsibilities, and the legal obligations of healthcare institutions. It aims to ensure that students can practice healthcare services legally and understand their legal responsibilities.

COURSE CODE AND TİTLE

TDS-222 – E-Health Literacy

COURSE OBJECTİVE

The aim of this course is to equip students with the skills to use, evaluate, and benefit from digital health technologies, electronic health records, and online health information sources accurately and securely, supporting health-related decision-making.

ECTS / CREDİT

5 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Online / Elective / Fall Semester / 4th Semester

COURSE CONTENT

The course covers electronic health records, mobile health applications, telehealth services, security and privacy of digital health data, and evaluation of online health information sources. It aims to enable students to use digital health tools effectively and safely, supporting accurate decision-making in healthcare services.

COURSE CODE AND TİTLE

TDS-216 – Graduation Project

COURSE OBJECTİVE

The aim of this course is to enable students to integrate the theoretical knowledge and practical skills acquired during their education, conduct research on an original topic or problem, develop solutions, and present the results scientifically.

ECTS / CREDİT

5 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Online / Elective / Fall Semester / 4th Semester

COURSE CONTENT

The course covers selecting a topic or problem, conducting a literature review, collecting and analyzing data, developing solutions, and presenting findings in the form of reports and presentations. It aims to develop students’ independent research, critical thinking, and academic/professional communication skills.

COURSE CODE AND TİTLE

TDS-218 – Professional Internship

COURSE OBJECTİVE

The aim of this course is to enable students to apply the theoretical knowledge and skills they have acquired during their education in a real work environment, gain practical experience, develop professional competencies, and prepare for the workforce.

ECTS / CREDİT

5 ECTS / 2 Credits

COURSE TYPE / SEMESTER OFFERED

Online / Elective / Fall Semester / 4th Semester

COURSE CONTENT

The course involves working in a chosen healthcare or professional field for a set period, observing daily work processes, gaining hands-on experience, developing professional skills, and adapting to the work environment. It aims to help students consolidate theoretical knowledge in practice and acquire professional work habits.